At Abaya, we carefully prepare every order before dispatch. This Shipping Policy explains how orders are processed, delivered and tracked, along with the circumstances that may affect delivery times.
Once your order is successfully placed, our team will review, prepare and package your products for dispatch.
Orders are generally processed within [1–2 business days], excluding weekends, public holidays and periods of unusually high order volume.
We currently offer delivery within the areas supported by our delivery partners.
Delivery times are estimates and may vary depending on your location, courier availability, weather, traffic and other circumstances.
* These are estimated delivery periods and are not guaranteed delivery dates.
Applicable delivery charges are calculated and displayed during checkout based on your delivery location and order details.
Once your order has been dispatched, we may provide tracking information where tracking is supported by the delivery partner.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
Our delivery partner may contact you by phone before or during delivery. Please ensure that your phone number is active and accessible.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier cannot reach the recipient, additional delivery attempts or charges may apply depending on the courier's procedures.
Customers are responsible for providing complete and accurate delivery information, including name, phone number, address, area and any relevant delivery instructions.
Where Cash on Delivery is available, payment must be made to the delivery partner according to the amount confirmed with your order.
Please keep the required amount available when your parcel is scheduled for delivery.
Please inspect the external condition of your parcel when it arrives. If the package appears significantly damaged, please document the condition and contact us as soon as possible.
For product-related issues after delivery, please refer to our Refund & Return Policy .
Although we work to deliver orders within the estimated timeframe, delays can occur because of circumstances outside our reasonable control.
If a parcel cannot be delivered and is returned to us, we may contact you to arrange a new delivery where possible.
Additional delivery charges may apply when a failed delivery results from an incorrect address, unreachable phone number, repeated recipient unavailability or refusal to accept the parcel.
International shipping is currently [available / unavailable]. If international delivery becomes available, separate shipping charges, delivery times, customs requirements, duties and taxes may apply.
We may update this Shipping Policy from time to time to reflect changes in our delivery partners, service areas, shipping charges, processing times or operational procedures.
The latest version will always be published on this page with the applicable “Last Updated” date.
Modesty, refined. Designed with intention, crafted with care.
Explore Collection
