At Abaya, we carefully inspect and prepare every order before dispatch. If you receive an incorrect, damaged or defective product, please contact us within the applicable claim period so that our team can assist you.
A return or replacement request may be considered when a product has been delivered in an unacceptable condition or does not match the product you ordered.
Please inspect your order as soon as it is delivered. Return or replacement requests should be submitted within [24/48] hours of delivery.
Requests submitted after the applicable claim period may not be eligible unless otherwise required by applicable law or approved by Abaya under exceptional circumstances.
For a return or exchange to be considered, the product should generally remain in its original condition.
Products that have been worn, washed, altered, damaged or otherwise used may not qualify for return or exchange.
For damaged, defective, incorrect or incomplete orders, we may request clear photographs or video showing the product and packaging.
Where possible, please retain the original packaging until your request has been reviewed. Clear evidence helps us resolve claims quickly and fairly.
Please follow these simple steps:
Where a return is approved because the wrong, damaged or defective product was supplied, we may offer a replacement or exchange, subject to product availability.
If the requested replacement is unavailable, an eligible refund may be offered instead.
Exchanges based solely on personal preference, color preference or sizing should only be available where specifically stated for the relevant product or order.
Once an approved return has been received and inspected, we will determine the applicable refund amount and notify you of the outcome.
Approved refunds will generally be processed using the original payment method or another appropriate method agreed with the customer, subject to payment-provider limitations.
The time required for the refund to appear in your account may depend on your bank, card issuer, mobile financial service or payment provider.
Where the return is caused by an error on our part, such as sending the wrong product or a product that arrived damaged or defective, Abaya may arrange or cover reasonable return delivery costs according to the circumstances.
Where a return is requested for reasons unrelated to an error or defect, any applicable delivery or return charges may be the customer's responsibility, where permitted by applicable law and our stated return terms.
Unless required otherwise by applicable law, the following situations may make a product ineligible for return:
Please carefully review your order before completing checkout. If you provide an incorrect address, phone number, size or other order information, contact us as soon as possible.
Once an order has been processed or dispatched, changes may no longer be possible and additional charges may apply depending on the circumstances.
Sale, clearance or specially marked products may have different return or exchange conditions. Any such restrictions will be communicated on the relevant product page or at checkout where applicable.
Defective or incorrect products remain subject to applicable consumer rights and our obligations under relevant law.
All returned products may be inspected before a refund, replacement or exchange is approved.
We will assess the condition of the product, the reason for the return and the information provided with the claim. Any decision will be made in accordance with this policy and applicable law.
If you experience an unusual circumstance that is not clearly addressed by this policy, please contact us. We may review the situation individually and determine an appropriate resolution where reasonably possible.
We may update this Refund & Return Policy from time to time to reflect changes in our products, services, operational processes or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
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